About John
John Kachurick is currently a Senior Manager of Service Delivery at Marriott International, as well as a Senior Delivery Consultant with CodeBoxx. Additionally, John co-owns 2 private businesses with his wife Kelly.
John is a Senior IT and Service Delivery leader with 17+ years turning technology operations into measurable business results — across enterprise (Marriott, CVS Health, PPL) and high-growth environments (GoodwillFinds eCommerce).
He’s built ITSM and service delivery programs from the ground up, led a $104M Tier 3 data center migration, recovered $5.3M in payment discrepancies, and deployed a generative-AI support model that closed 77% of cases on first response.
His sweet spot is where operations, data, and leadership meet: standing up ServiceNow/ITIL practices, modernizing infrastructure to cloud (Azure/AWS), and giving executives the reporting they actually need to make decisions.
What he can bring to your organization:
• IT operations & infrastructure leadership — people, vendors, budget, security
• ITSM/ITIL program build-out — incident, problem, change, release
• Cloud modernization (Azure, AWS) and data/reporting (ServiceNow, Fabric, Power BI)
• Compliance & security — HIPAA, NIST, NERC, disaster recovery
He is currently open to Director / Senior Manager roles in IT Operations, Service Delivery, and ITSM — and to fractional/advisory work for companies scaling their technology function.
John’s Background
John Kachurick grew up in the northeastern part of Pennsylvania in a small town called Dallas. He graduated from Dallas High School. He postponed college for a few years but decided to attend college in the evening adult program while working full-time to support his family.
After many years of attending evening adult classes, John received his Bachelor’s in Business Administration from Misericordia University and then a Master’s Degree in Organizational Management, specializing in IT.
John is proud to be Vegan despite the fact people struggle with how he gets protein. After making this life change, he lost over 30 pounds and was no longer required to take any medications.
John celebrates completing over 30 marathons and 8 Ironman triathlons over the years, with 2 of them being a Vegan, and is passionate about being active, healthy and having a path for yourself to find success in everything you do.
He currently resides in the Florida Keys with his wife Kelly, and his Chesapeake Bay Retriever named Maggie.
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